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Luzuna Review | Can It Turn Out to be a Scammer?

by Kevin Berry
Rating: 
  1.1/5   Reviews: 3
Luzuna - logo

Can a broker from Saint Lucia turn out to be a scammer? Quite possibly. However, can such a company be trusted with money? Now, that’s something that needs further examination. We present to your attention a review dedicated to the offshore brokerage firm Luzuna, which operates without a license. At least, nothing about regulation is mentioned on the official website. The date of foundation also remains a mystery, but looking at the registration number, one might guess it’s 2021, although this still needs to be thoroughly verified. If you are interested in what the platform actually entails, then join us.

Highlights

🏛️ Country Saint Lucia
⚠️ Regulation
🖥️ Website https://luzuna.com/
🎲 Demo Account No
⏳ Start Time 2021
💲 Minimum Deposit $500
⚖️ Minimum and Maximum Leverage 1:400
⚙️ Trading Platform WebTrader
📨 E-mail support@luzuna.com
📞 Phone +18007071562

First Impression of Luzuna.com

The official website introduces us to the trading conditions and activities of the broker. However, it lacks the explicit specifics and details one would hope for. Many aspects and facts about Luzuna’s activities are simply omitted and not disclosed. All information can be found in the top panel:

  • About. Legal documents and vague information without details about the company.
  • Tools. Additional widgets.
  • Instruments. Tradable asset classes.
  • Accounts. Tariff plans for clients.
  • Platform. Software for trading.
  • Get help. Contacts and FAQ.

Luzuna - site

The website’s language is English only, and the design is done in dark tones, combined with venomous yellow accents. Everywhere, there are pictures of smartphones, charts, monitors, and people in suits and glasses – overly clichéd images taken from the internet. Luzuna’s website’s informativeness and usefulness are too low, so the broker cannot be praised. Additionally, the overall templated and dull nature of the site cannot go unmentioned.

Partnership and Bonuses

From time to time, a broker may offer bonus promotions to its clients. However, the specific terms are unknown, as they are determined individually for each promotion by the firm. Nonetheless, it can be stated with certainty that Luzuna will require traders to achieve a certain trading turnover, and will also set specific time frames during which the bonuses will be valid. The bonus and any profit earned can only be withdrawn after fulfilling the conditions. Withdrawing earlier will result in the annulment of both the capital and the earned profit.

Looking ahead, at the time of registration, a client can enter an invitation code, which indicates an affiliate program. However, for reasons unknown to us, Luzuna does not disclose the existence or terms of such an affiliate program.

Account Opening on Luzuna.com

To open an account, one needs to register. Instead of a quick registration process where only a name and contact details are required, along with an agreement to the terms, Luzuna additionally requires the inclusion of a residential address with all details, even the postal code. Why not request this information during identity verification, especially since KYC is not necessary at the time of registration?

Registration

The lengthy process of filling out the registration form was in vain because an error occurred, preventing the creation of a personal account. The error message reads: “Please try again or request assistance from our help desk”. We’ll try to find out from Luzuna’s online support chat what the problem is and how to solve it.

Registration error

By the way, it’s worth noting the absence of a demo account. Luzuna does not mention anywhere the availability of such an option to test the functionality and service for free and without risk.

Verification

The verification process in Luzuna is advisory in nature, meaning the firm reserves the right to require users to undergo KYC, which involves confirming the contact details provided, as well as furnishing documents verifying the trader’s identity and residential address. However, the company does not disclose the time frame within which this verification will take place.

Additionally, the broker may request a photo/scan of the bank card if it is used for money transfers. In such cases, the client needs to obscure part of the card number and the entire CVV, leaving visible only a few digits, the cardholder’s name, and the expiration date.

Pros
  • None.
Cons
  • The company may require identity verification at any moment.
  • It is necessary to upload a photo of the bank card.
  • The time for processing verification is unknown.

Trading Software

The platform is described as easy to use and ideal for trading. Luzuna offers to download the terminal for MAC/Windows/Linux and Android/iOS smartphones. There is also a web version for trading from any browser. Unfortunately, all links initially lead to the client portal, which is inaccessible without an account, and registration is currently unavailable. Therefore, we cannot verify the software’s functionality and must take the broker’s word for it.

Terminal

Looking at the screenshots presented on the website, one can conclude that Luzuna’s terminal is a classic WebTrader with minimal capabilities. Only technical analysis, 100 indicators, a few timeframes, and pending orders are available. More advanced options and features are not provided.

Features Luzuna Palmer Finance Company Squire’s Finance Limited
Demo Account
Mobile App ✔️ ✔️
Own Development ✔️

How Can I Trade With Luzuna?

The broker allows trading only in CFDs: forex (majors, minors, and exotics), indices and stocks (USA, Europe, and others), commodities and metals, as well as cryptocurrencies. The company promises fast execution and leverage up to 1:400. The terms depend directly on the chosen tariff plan.

All Info About Accounts

A minimum deposit of $500 is required to open the first type of account, although the user agreement mentions an initial deposit of $250. And what’s the point of investing $250 if trading will still be impossible? In Luzuna, there are 6 types of accounts, and the better the tariff, the more services are available to clients. The typical fraudulent principle of “pay more if you want more” is observed.

Account types

So, six different tariffs:

  1. Beginner. Requires $500. The tariff includes no extra fees, basic market access, one-click trading, mobile apps, and free education. Nothing interesting, except for free education, which can really help beginners. However, there is no understanding of the quality of educational resources.
  2. Basic. From $5,000. A huge gap in the required amount compared to the first tariff. And the only difference is market updates. What are these updates? What benefit do they bring?
  3. Premium. Not less than $50,000. Dedicated support from Luzuna, personal push and alerts, and exclusive market updates.
  4. Premium Pro. From $100,000. The trader gets full access to the markets (were not all assets available before?), free installment, and a private account manager. What does “free installment” mean? Who is the private account manager, do they have experience and education, and how can they prove their expertise?
  5. Investor. $250,000 and more. Essentially no different from “Premium Pro”, except for the absence of extra fees. So, were there commissions on the 2nd, 3rd, and 4th account types, and here they are again absent?
  6. VIP. For those who can afford to invest 1 million dollars. There is no point in commenting, as no one will invest such amounts in an unknown brokerage company.

The size of commissions and spreads remains somewhat of a mystery, although these are the most important parameters that should be disclosed right away. The leverage of 1:400 suggests a lack of license, as regulators prohibit offering such high leverage. If Luzuna were truly under the control of financial commissions, such a figure would not exceed 1:30-1:50. And we have already mentioned the fraudulent principle of extracting money above.

Additionally, the absence of an ECN account should be noted. Therefore, there is no doubt about the company’s business model – it is 100% B-Book. Luzuna profits when traders lose money. Is there any sense in trading here?

Pros
  • Not found.
Cons
  • Contradictory and inadequate trading conditions.
  • Important parameters are not disclosed.
  • ECN and demo accounts are absent.

Market Analysis and Education With Luzuna.com

Online quotes of popular currency pairs, Bitcoin, and gold, as well as a news feed, are available on the homepage of the website. Besides this, Luzuna provides trading hours, an economic calendar, and contract expiries. This can be found in the “Tools” section. However, there is no other functionality.

Deposit, Withdrawal, and Fees

Deposits and withdrawals are possible with bank cards. The processing of withdrawal requests takes up to 1 business day, but after that, the client must wait for 1-5 business days until Luzuna decides to send the funds. There’s no hint of customer orientation here.

Apart from credit/debit cards, the broker supports bank wire transfers. However, nothing is known about cryptocurrencies or electronic payment systems. Deposits and withdrawals are made without commissions.

Features Luzuna Lig Broker Any Coin Capital
Debit/Credit Cards ✔️️ ✔️️ ✔️️
Electronic Payments ✔️️
Crypto Transfers ✔️️
Deposit Fee
Withdrawal Fee ✔️️

How Can I Contact It?

There are several ways to contact Luzuna’s staff: phone call, email, and online chat. The phone number and email are real, we verified this. In the online chat, managers respond but slowly, even on a weekday. Moreover, the quality of the responses leaves much to be desired.

We still have not resolved the issue with account registration. The employee couldn’t provide an answer, only asking for a phone number. Why didn’t they simply explain the problem and how to solve it? Especially since they knew the email, so the solution could have been sent there.

Pros
  • There is phone, email, and online chat.
Cons
  • Long answers in online chat.

Is Luzuna Dangerous?

So far, there are no serious signs of fraud, except for the registration issue. However, the employees ask for a phone number to resolve this issue by phone, which is somewhat unclear. The trading conditions contain a lot of questions and undisclosed aspects – also a bad sign. However, to make a definite verdict, we need to check for Luzuna’s licenses and find out when the company was founded.

How Long Does The Broker Work?

The specific date of Luzuna’s founding is not stated on the website. This in itself raises some suspicions. Why wouldn’t the firm disclose when it was founded? The domain of the official website was registered in October 2020, and unfortunately, there are no snapshots in Webarchive to see what happened on the site during this time.

Domain

However, checking the Saint Lucia registry showed that the legal entity Techna Solutions is indeed registered there, and this happened in 2021. It turns out that Luzuna has been operating since 2021 if this is indeed their legal entity.

How Is Luzuna Regulated?

Nothing is said about regulation on the site, and a license is not even listed. Moreover, there is no point in even looking for licenses, as forex activity is not regulated in this jurisdiction.

Regulation

Features Luzuna Infinity Markets AiFxMarkets
European Zone
Asian Zone
American Zone
African Zone
Offshore

Frequently Asked Questions (FAQ)

How to Trade With Luzuna?

To start, you need to create an account by filling out the registration form, where you must provide not only your name and contact details but also your residential address, and finally agree to the terms. However, you may encounter errors during registration. Managers will offer to resolve this issue over the phone.

Is Luzuna Legit?

This is an offshore broker based in Saint Lucia, but it is not regulated in any way. No license means the activity is illegal.

How Risky Is It?

It is not advisable to risk your money by trading with Luzuna. This offshore broker is unlicensed, so inherently, there can be no guarantees. It's a 100% risk.
Kevin Berry
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Expert Opinion

Similar brokerage companies cannot guarantee security, so it makes no sense to collaborate with them, as the outcome is the same – loss of money. Managers will tell you tales of profitable trading and 100% safety, but their goal is to lure your deposit. Scam brokers from Saint Lucia have never been reliable intermediaries and never will be. Even the regulator of this jurisdiction warns that it does not control the activities of forex brokers. Despite all the promises and fake advantages, do not believe the scammers from Luzuna and do not invest here.

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Luzuna rating

The level of trust
Quick withdrawal of funds
Efficiency of technical support
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The level of trust
Quick withdrawal of funds
Efficiency of technical support

3 reviews about Luzuna

John November 28, 2023 - 00:03
It doesn't look safe
The level of trust

I don’t know if this is really a safe broker, but it looks unreliable. If I were to start trading here, I would only do so with a minimal amount of money, an amount I wouldn’t mind losing.

Reply
Hell666 December 10, 2023 - 21:08
They tricked me!!!
The level of trust

SCAMMERS from LUZUNA cheated me and swindled my money!!! YOU MUST KNOW – THIS IS A FRAUD!!! I can’t get my money back!!!

Reply
Vasislav December 11, 2023 - 12:22
The risk is huge, but the rewards are not
The level of trust
Quick withdrawal of funds
Efficiency of technical support

This firm is without a name or reputation, and also without a license. I see no reason why traders should choose Luzuna specifically. What are the advantages of this broker? Is it more beneficial than others? Or does it offer opportunities that other firms don’t? No. It’s very risky to trade here, and at any moment the platform could shut its doors, leaving no client able to retrieve their deposit. So I recommend refraining from opening a brokerage account in this fraudulent place. It’s not worth wasting time and money on a fake company.

Reply

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